Frequently Asked Questions
Registration / Account
Yes! To apply for a financial assistance for any of our courses, click here to complete a scholarship application. Scholarship requests can be submitted at any time for our on-demand courses. For the Spirituality in a Fractured World course, all scholarship requests must be submitted by January 17, 2020. Scholarships for that course will be awarded and applicants notified on January 24, 2020.
Some of our courses are open only to current or former students of the Ridhwan School, or those who have completed a prerequisite class. Invitation codes are included in our email invitations to the courses that require invitation codes. If you believe you are eligible to participate in a course that requires an invitation code and haven’t received one, please contact our support team for the code.
Please check your spam folder. If you still don’t see any messages, please contact our support team for assistance.
This site has it’s own login information that is distinct from courses you may have taken through Diamond Approach Online prior to 2017 or through our partner organizations such as Sounds True or Realize Media. If you need to reset your password, click here.
Yes, videos of live sessions are posted on the course content page within one week of a live session.
No, unfortunately, we are unable to offer Continuing Education (CE) credits for courses not held in person.
You must have a computer that has the capability of running the latest version of Internet Explorer, Mozilla Firefox, Safari, or Google Chrome.
You also need a reliable internet connection of at least 1 mps. If you have a wireless internet connection (Wi-Fi), make sure you are in a spot with a strong connection.
When participating in the live Q&A sessions hosted on Zoom, you may find that having a headset with earphones improves your sound quality.
Click this link to try joining a test meeting: https://zoom.us/test
Click the Video icon in the bottom left hand corner of the Zoom screen. If you turn your video off, you will still be able to hear the audio portion of the event but the other participants won’t be able to see you. To become visible onscreen again, click the icon again to turn on your camera.
Click on the “Participant” icon in the center bottom of your screen if you are on a desktop computer. A box will open with the option “Raise Hand.” Click on the Raise Hand button and wait for the teacher or the host to call your name and unmute your microphone.
Click on the icon in the upper right hand corner of the Zoom screen to toggle between Speaker View and Gallery View. Speaker view allows you to see the person that is speaking as a larger image and rotates with whoever has the floor. Gallery View allows you to see one large view with up to 25 smaller screens of your fellow participants.
Troubleshoot your video issue using Zoom’s video camera help guide.
Troubleshoot your audio issue using Zoom’s audio help guide. You might also try leaving the event and rejoining it, making sure you click the green button that says “Join Audio Conference by Computer.” You could also try joining the event on a different device. If you still can’t resolve your issue, you can join the course by phone. Dial: +1 646 558 8656 (US Toll) or +1 408 638 0968 (US Toll). International numbers available here. You will need the meeting ID code we sent in the registration email.
If you joined via telephone after joining via computer, please select Audio Options by clicking on the arrow next to the video symbol and choose Leave Computer Audio. Then enter #Participant ID#. Otherwise you may hear audio feedback or echo in the meeting.